Shipping + Returns
The following are some information regarding our Shipping and Return policies. Please make sure you read and understand these terms before making a purchase. By making a purchase you agree to comply with these terms. If you have any questions please refer to our FAQ page before submitting an inquiry.
We only want to create beautiful handmade jewellery worthy of your love, so if you are at all unhappy with your order please do not hesitate to get in touch so we can try to help you.
Item is shipped between 2-3 working days after payment is received for ready to ship items. Tracking Confirmation and Insurance up to $50.00 is included.
RETURNS – I always accept returns within 7 days of receipt as long as the item is in original received condition and sent with its packaging. Please contact me in 24 hours after receiving your item if you are returning it. Packages arriving unannounced will be automatically refused and returned to the sender.
Shipping fees (including costs for returning the item) are the responsibility of the buyer and will not be refunded.
I must receive the item within 7 days. After the 7 day period has elapsed I can only offer exchange or credit note for the returned item up to a period of 1 month. I strongly recommend using a tracked service, Demoriam Jewellery cannot accept responsibility for returned items lost in the post.
NOTE - your new jewelry should be handled with care. This means, do not wrench on or bend the item, or wear it while doing rough tasks. Or an item breaks due to rough handling (i.e. necklace / bracelet gets caught on something and breaks) are not eligible for returns, exchanges or credits.
REPAIRS – if something goes wrong with your item, i.e. Stone comes loose please stop wearing the piece immediately and contact me for repair. Repairs are can be free depending on how long you’ve had the piece but over 3 months there will be a fee. Please note I cannot repair where the original stone or carving has been completely lost.